AppleCare Protection Plans
Service and support from the people who know your products best
iPad - iPod - Mac - Apple TV
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AppleCare+ for iPad
Every iPad comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPad extends your coverage to two years from the original purchase date of your iPad.1 With AppleCare+ for iPad, Apple experts can help troubleshoot issues with your iPad, including using iOS and iCloud, connecting to wireless networks, FaceTime, iBooks and other Apple branded iPad apps. Should your iPad need service under the plan, Apple technical support representatives can even set up a repair during the same call.2 And it adds up to two incidents of accidental damage from handling for your iPad, each subject to a $49 service fee plus applicable tax.
Key Features
One stop for technical support
- Direct access to Apple experts
- Mail-in or carry-in repairs3
Apple hardware coverage
- Your iPad
- Battery1
- Time Capsule or AirPort device4
- Included USB cable and power adapter
- Coverage for up to two incidents of accidental damage from handling for your iPad1
Software support included
- Using iOS and iCloud
- Connecting to wireless networks
- Questions about FaceTime, Keynote, Pages and other Apple-branded iPad apps
The company obligated under the AppleCare+ plan in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc. For complete details, see terms at www.apple.com/ca/legal/applecareplus/terms/ipad.
1 Service coverage is available only for the iPad and its original included accessories for protection against (i) defects in materials or workmanship (ii) battery depletion of 50 percent or more from original specification, and (iii) up to two incidents of accidental damage from handling for iPad, each incident being subject to a $49 service fee plus applicable tax. Replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. See terms at www.apple.com/ca/legal/applecareplus/terms/ipad for full details.
2 Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
3 Availability of each option depends on the country in which service is requested and the location of the Apple Authorized iPad Service Provider. Apple may also request that the customer replace components with readily installable parts. See terms above for full details.
4 The AirPort device or Time Capsule must be purchased up to two years before your iPad purchase or during the term of your AppleCare+ coverage.
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AppleCare Protection Plan for your iPod
Every iPod comes with a one-year limited warranty and 90 days of telephone technical support. The AppleCare Protection Plan for iPod extends your coverage to two years from the original purchase date of your iPod.1 With the AppleCare Protection Plan for iPod, Apple experts can help troubleshoot issues with your iPod, including syncing with iTunes, HD video recording and FaceTime for iPod touch, and using Apple-branded iPod touch apps. You also get up to two years of iPod repair coverage, including the battery. Should your iPod need service under the plan, Apple technical support representatives can even set up a repair during the same call.2
Key Features
One stop for technical support
- Direct access to Apple experts
- Global repair coverage3
- Mail-in repair: Mail in your iPod using a prepaid shipping box provided by Apple4
- Carry-in repair: Take your iPod to an Apple Retail Store
- Use with a Mac or PC
Apple hardware coverage
- Your iPod
- Battery5
- Included earphones and USB cable
Software support included
- Using iOS and iCloud with iPod touch
- Syncing with iTunes
- Downloading video and podcasts from the iTunes Store
- HD video recording and FaceTime for iPod touch
- Connecting iPod touch to Wi-Fi networks
- Using Apple-branded iPod touch apps
AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. The company obligated under the AppleCare Protection Plan in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc. Purchase of the plan is not required to purchase the covered equipment. For complete details, see terms at www.apple.com/ca/legal/applecare/appgeos.html.
1 Service coverage is available only for the iPod and its original included accessories that are defective in materials or workmanship or for battery depletion of 50 percent or more from original specification. The replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. See terms at www.apple.com/ca/legal/applecare/appgeos.html for full details.
2 Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
3 Global repair coverage may be subject to certain restrictions. See terms above for full details.
4 Availability of each option depends on the country in which service is requested and the location of the Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts.
5 Service coverage is available for battery depletion of 50 percent or more from original specification.
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AppleCare Protection Plan for your Mac
Every Mac comes with a one-year limited warranty and 90 days of telephone technical support. The AppleCare Protection Plan for Mac extends your coverage to three years from the original purchase date of your Mac.1 With the AppleCare Protection Plan for Mac, you get direct telephone access2 to Apple experts for technical support on using OS X; quick iLife and iWork questions; and connecting to printers and AirPort networks. You also get global repair coverage3—including both parts and labor—for your Mac and select Apple peripherals.
Key Features
One stop for technical support
- Direct access to Apple experts
- Global repair coverage3
- Onsite repair for Mac desktop computers: Request that a technician come to your work site4
- Carry-in repair: Take your Mac to an Apple Retail Store or other Apple Authorized Service Provider
Apple hardware coverage
- Your Mac computer
- Included accessories such as the power adapter
- Apple memory (RAM)
- AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule5
- Apple display purchased with your Mac
Software support included
- Using OS X6
- Quick how-to questions about iLife and iWork
- Connecting to printers and AirPort networks
AppleCare Protection Plan benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. The company obligated under the AppleCare Protection Plan in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc. For Plans sold in Canada, “Apple” is Apple Canada Inc., with offices at 7495 Birchmount Road, Markham, Ontario, L3R 5G2, Canada. Apple Canada Inc. is the legal and financial obligor for Plans sold in Canada. Purchase of the plan is not required to purchase the covered equipment. For complete details, see terms at www.apple.com/legal/applecare/appgeos.html. Quebec customers, please read Quebec Consumer Protection Act available at www.apple.ca/go/app.
1 See terms at www.apple.com/legal/applecare/appgeos.html for full details.
2 Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
3 Global repair coverage may be subject to certain restrictions. See terms above for full details.
4 Availability depends on the country in which service is requested and the location of the Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts. See terms above for full details.
5 Must be purchased up to two years before your Mac purchase or during the term of your AppleCare Protection Plan coverage.
6 For Mac computers running OS X Server, the AppleCare Protection Plan covers server administration and network management issues using the graphical user interface of OS X Server. For advanced server operation and integration issues, purchase AppleCare OS Support (available in select countries).
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AppleCare Protection Plan for your Apple TV
Every Apple TV comes with a one-year limited warranty and 90 days of telephone technical support. The AppleCare Protection Plan for Apple TV extends your coverage to two years from the original purchase date of your Apple TV.1 With the AppleCare Protection Plan for Apple TV, you get direct telephone access2 to Apple experts for technical support on connecting to AirPort networks; renting movies from the iTunes Store; accessing photos on your computer; and streaming content from iPhone, iPad, or iPod touch. You also get global repair coverage for your Apple TV and select Apple peripherals.3
Key Features
One stop for technical support
- Direct access to Apple experts
- Global repair coverage3
- Mail-in repair: Mail in your Apple TV using a prepaid shipping box provided by Apple42
- Carry-in repair: Take your Apple TV to an Apple Retail Store or other Apple Authorized Service Provider
- Use with a Mac or PC
Apple hardware coverage
- Your Apple TV
- AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule5
- Included Apple Remote and power cord
Software support included
- Connecting to AirPort networks
- Renting shows from the iTunes Store
- Accessing photos on your computer
- Streaming content from iPhone, iPad, or iPod touch
The company obligated under the AppleCare+ is the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc. For Plans sold in Canada, “Apple” is Apple Canada Inc., with offices at 7495 Birchmount Road, Markham, Ontario, L3R 5G2, Canada. Apple Canada Inc. is the legal and financial obligor for Plans sold in Canada. For complete details, see terms at www.apple.com/legal/applecare/appgeos.html. Quebec customers, please read Quebec Consumer Protection Act available at www.apple.ca/go/app.
of the plan is not required to purchase the covered equipment. For complete details, see terms at www.apple.com/legal/applecare/appgeos.html.
1 See terms at www.apple.com/legal/applecare/appgeos.html for full details.
2 Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
3 Global repair coverage may be subject to certain restrictions. See terms above for full details.
4 Availability of mail-in support depends on the country in which service is requested and the location of the Apple Authorized Service Provider. See terms above for full details.
5 Must be purchased up to two years before your Apple TV purchase or during the term of your AppleCare Protection Plan coverage.
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